Return & Refund Policy

At Laghu Udyog Bharat, customer satisfaction, transparency, and product reliability are our highest priorities. Since we manufacture heavy-duty industrial machinery, equipment, and production plants, please review our comprehensive Return, Replacement, and Refund Policy detailed below.

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1. Manufacturing Defect & Replacement Policy

All machinery manufactured and supplied by Laghu Udyog Bharat undergoes strict quality checks before dispatch.

• Report Window: If you receive machinery with any manufacturing defect, physical transit damage, or missing components, you must notify our customer support team within 7 business days of delivery.
• Free Replacement / Repair: Upon inspection and verification by our technical engineering team, any defective part, motor, electrical panel, or component will be repaired or replaced free of charge under our standard manufacturing warranty.
• On-Site Technical Support: For critical equipment, our certified technical technicians provide on-site inspection, installation assistance, and replacement services.

2. Return Eligibility & Conditions

To be eligible for an authorized return or replacement:

• The machine must be in its original delivered condition, along with original accessories, manual, and commercial purchase invoice.
• Machinery that has undergone unauthorized modifications, alterations, or damage caused by incorrect electrical voltage/mishandling by the client will not be eligible for returns.
• Custom-built machinery manufactured to custom bespoke dimensions/specifications cannot be returned once production is finalized and accepted, except for covered warranty defects.

3. Refund Process & Timelines

Where an approved return is processed and replacement is not feasible:

• Inspection & Approval: Once the returned machinery or part is received at our Noida manufacturing facility, our team will inspect it and notify you of the refund approval within 2 business days.
• Refund Timeline: Approved refunds are credited back to the original method of payment (Bank Transfer / NEFT / RTGS / Original Account) within 5 to 7 business days.
• Restocking Fee: We do not charge any hidden restocking fees on genuine warranty defect returns.

4. Return Shipping & Logistics

For genuine manufacturing defects or dispatch errors, Laghu Udyog Bharat covers the transportation and return logistics costs. For non-defect returns authorized under special mutual agreement, freight charges are handled per the agreed commercial terms.

5. How to Initiate a Return or Claim

To initiate a return, replacement, or warranty claim, please contact our support team with your Invoice Number, photos/videos of the issue, and machine serial details: